Cancellation & refund policy
The minute you enter one of our races part of your entry fee goes to the taxman for VAT, administration costs and banking charges to process your entry and payment.
The costs associated with this event start accruing even before the event date is announced and the requirement to commit expenditure year round to the organisation of an event on a single day is the reason why most race terms and condition are no refunds. Whilst we may not be able to offer a full refund on all items we believe we have set out a varied selection of options available to our runners, which are covered below. If you have a query which is not covered here please email info@goldlineevents.co.uk
IF YOU CAN NO LONGER TAKE PART IN THE HALF MARATHON
We understand that circumstances can change and there may be a variety of reasons why you are no longer able to take part, including injury or other personal circumstances.
While we are unable to offer refunds for race entries, we do offer the option to defer your entry to the following year for a fee of £14.00.
Please note that some additional items purchased with your entry may not be eligible for deferral. Details of any additional items and whether they can be deferred will be provided during the deferral outcome process.
Deferred entries are non-refundable and non-transferable.
Entries can only be deferred to the following year's race and cannot be rolled over to a subsequent year.
Applications to defer your entry to the 2028 race will open approximately six months before race day.
IF YOU OR YOUR CHILD CAN NO LONGER TAKE PART IN THE MINI MARATHON
An admin fee of £8 applies if you wish to defer a Mini Marathon place to the following year.
All deferral decisions are at the sole discretion of the race organiser.
WHAT IF THE RACE IS CANCELLED
We reserve the right to postpone or cancel the race due to unforeseen or unavoidable circumstances outside of our control. If this happened all runners will receive notification by email including more details on the following options available to you:
- Your entry will automatically be transferred to the equivalent Virtual event. Once complete you’ll receive your medal and a 50% discount off the following year’s event. If you are unable to take part in the Virtual Event and you have not received your race bib, you can request one of the following:
- Defer your entry to the following year free of charge; or
- Transfer your entry to another runner for a £14.00 fee, paid by the new runner.
Please note any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be deferred or transferred; in most cases these are non-refundable. Details of how these items will be processed will be on the notification email sent to all runners.
Discounted or free entries cannot automatically be transferred or deferred to another year. These will be treated on an individual basis upon receipt of your email.
TRANSFERRING TO ANOTHER RUNNER
If you would like to transfer your entry to another runner we can administer this for you for a charge of £14.00 (paid by the new runner), provided that your race pack has not been processed and the transfer deadline has not passed, please email info@goldlineevents.co.uk with the new runner's full name, email and mobile number, together with your full name, your order number and order email confirmation. Please note once an entry has been transferred to another runner, the original entry and the new entry, cannot be deferred or transferred to another runner.
Any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be transferred to another runner; in most cases these are non-refundable, however once we receive your request we will email you details of any other items you have purchased and whether they will be refunded or sent to you.
Please note that this will not be possible once your race pack has been issued and under no circumstances can race bibs be swapped after this stage.
TRANSFERRING TO ANOTHER GOLDLINE EVENT
Entries cannot automatically be transferred from one Event to another. If you are unable to attend an Event and would like your entry transferred to another please contact the team at info@goldlineevents.co.uk with your request. Each request is individual and as such will be assessed on an individual basis. A fee of £14.00 will be payable to complete the transfer.
Any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be transferred; in most cases these are non-refundable, however once we receive your request we will email you details of any other items you have purchased and whether they will be transferred or sent to you.
DUPLICATE ENTRIES
Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale.
MERCHANDISE REFUNDS
We hope that you will be really pleased with your purchase, however if you’re not, for whatever reason, please email us and tell us why and we will do what we can to put it right for you. If an item is faulty or damaged please return it unused, in the same condition as it arrived with a written notice of the defect, subject to the fault or damage and availability we will either send you a new item in the post or refund the item.
Merchandise purchased with your entry will not automatically defer if you apply to defer your entry, for example if items purchased have already been sent to you. However, if your entry has been transferred or deferred and you have not received any merchandise you purchased, you will either receive your merchandise in the post, a refund or the items may be transferred or deferred with your race entry. At the sole discretion of the race organiser, you will be notified when your deferral/transfer has been processed.
Race pack postage is not included within deferrals, if you wish to have your race pack posted to your home then please add postage when you enter, as it cannot be added later.
