1. When do I receive my race number?
Race packs, including your race number, race guide and luggage tag and T-shirt (if ordered) will be sent out in batches, due to the large amount of participants. All runners should receive their race pack at least 2 weeks before the race.
Please note your race pack will be sent to the address you have provided on your entry form.
2. I entered as part of a Corporate Challenge Team, when do we get our race packs?
You will have to collect your race packs on the morning of the race, please refer to the Corporate Challenge section in the FAQ’s. 3. I am an international runner, will I receive my race pack in the post?
No, if your address on your entry form in not within the UK then you will not receive your race pack in the post.
You will have to collect your race pack from the help desk situated in the race village. Please remember to bring a copy of your race entry confirmation email with a form of ID.
4. I have moved house/changed address since entering; can I change my contact details?
Yes, please log on to amend your entry to change your details.
Please Note: If your pack pack has already been processed then you will not be able to amend your details. Please try to collect your race pack from your previous address or arrange for it to be forwarded to you. If this is not possible then please come to the help desk in the race village prior to the event to collect a replacement Race Pack.
The help desk opening times can be found in the race village section of the FAQ’s. To have another pack re-issued you must bring proof of entry, this can be a confirmation email, ID or bank statement.
5. What happens if my race pack doesn't arrive in time or lose my race number?
Please do not worry, you will be able to pick up a replacement race pack on Saturday or Sunday from the helpdesk. The help desk opening times can be found in the race village section of the FAQ’s. To have another pack re-issued you must bring proof of entry, this can be a confirmation email, ID or bank statement.
6. Do I need to attach my timing chip to my bib?
No – your chip is already attached on the back of your race bib. Your chip will automatically start when you cross the start line and stop when you cross the finish line. You don’t need to worry about anything.
7. My chip number is different to my bib number, is this normal?
Yes, there is no need to panic if the number on your bib is different to your chip timing number. Please do not attempt to remove your timing chip as this may cause a technical error and risk it not working on race day. The most important thing is that the number on the envelope you received your race pack in matches the number on your race bib.